Resolved -
This incident has been resolved.
Jun 1, 08:16 UTC
Update -
We would like to inform you that our technical team is currently working to develop a permanent fix for the recently identified vClient application error.
This workaround has proven effective in resolving the issue for affected customers and should allow them to continue working without further disruption.
We will continue to provide updates as progress is made towards a full resolution. Thank you for your patience and understanding.
May 8, 08:53 UTC
Identified -
The issue has been identified and the technical team are working on implementing a fix.
We will continue to provide you updates via this status page.
May 7, 14:36 UTC
Investigating -
We are currently aware of an issue where some customers are affected by an error message whilst attempting to launch vClient during the uploading process.
Our technical team are investigating as a matter of urgency. We will continue to provide you updates via this status page.
We apologise for any inconvenience caused.
May 6, 13:02 UTC