DataShare Connect issue on Internet Explorer and Microsoft Edge web browser
Update - We are continuing to investigate this issue.
Dec 21, 17:11 UTC
Update - We are continuing to investigate this issue.
Dec 18, 15:32 UTC
Investigating - We are seeing an issue with DataShare Connect (vClient) that is affecting Internet Explorer and Edge web browser

Affected users receive a 'No configuration found on your computer' error message after downloading and installing vClient

We advise users who encounter the above error message to use either a Google Chrome or Firefox web browser. The technical team are actively working to resolve this issue as a high priority.

Apologies for any inconvenience caused
Dec 16, 15:32 UTC

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This page details the status and service availability of DataShare - Platform, Products, APIs and related services.

If you're experiencing any problems related to DataShare and don’t see anything about it below, please Contact us
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Uptime over the past 90 days. View historical uptime.
DataShare Platform Operational
90 days ago
99.89 % uptime
Today
DataShare UK ? Operational
90 days ago
99.58 % uptime
Today
DataShare US ? Operational
90 days ago
99.98 % uptime
Today
DataShare CA ? Operational
90 days ago
100.0 % uptime
Today
DataShare Reseller ? Operational
90 days ago
100.0 % uptime
Today
DataShare Connect ? Operational
90 days ago
100.0 % uptime
Today
Microsoft Dynamics Great Plains Operational
Microsoft Dynamics NAV Operational
QuickBooks Desktop (UK) Operational
QuickBooks Desktop (US) Operational
QuickBooks Desktop (Canada) Operational
Sage 300 (ACCPAC) Operational
Sage 50 UK (On-Premise) Operational
Sage 50c UK (On-premise) Operational
Sage 50 Canada (Simply) Operational
Sage 50 US (Peachtree) Operational
Sage 200 (On-premise) Operational
Xero - Accounting API Operational
QuickBooks Online API Operational
Pegasus 2/3 Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Past Incidents
Jan 19, 2021

No incidents reported today.

Jan 18, 2021
Submitting Reconciliation
Resolved - This incident has been resolved.
Jan 18, 13:14 UTC
Identified - The issue affects a subset of users that have contras.

The team is still investigating with a high priority.

Please raise a ticket with the help desk if you are unable to submit your reconciliation.
Jan 15, 10:29 UTC
Update - We are continuing to investigate this issue.
Jan 14, 11:45 UTC
Investigating - We are seeing that some users are currently unable to submit their reconciliations.

The technical team are actively working to resolve this issue as a high priority.

Apologies for any inconvenience caused.
Jan 13, 14:51 UTC
Jan 17, 2021

No incidents reported.

Jan 16, 2021

No incidents reported.

Jan 15, 2021
Jan 14, 2021
Portal Accessibility Issue for some users.
Resolved - The portal accessibility issue has now been resolved. Users can now access their portals using all web browsers.
Jan 14, 22:17 UTC
Update - The technical team are continuing to investigate the issue with the error code showing: "ERR_CERT_REVOKED".

Our current work around is to use Google Chrome and the new Microsoft Edge web browsers.
Jan 14, 17:51 UTC
Investigating - We are currently investigating an related issue where some users are experiencing portal accessibility.
Jan 14, 17:02 UTC
vClient Upload Scope
Resolved - This incident has been resolved.
Jan 14, 11:38 UTC
Update - We are continuing to monitor for any further issues.
Jan 13, 10:57 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Jan 13, 10:56 UTC
Update - We are continuing to work on a fix for this issue.
Jan 11, 18:16 UTC
Update - We are continuing to work on a fix for this issue.
Jan 11, 18:16 UTC
Identified - Our technical team have identified a DataShare UK issue related to a subset of scoped vClient uploads for the Pegasus, Navision and Great Plains connectors.

Affected users will receive the following message when launching vClient: 'Object reference not set to an instance of an object'

We are working on a fix as a high priority and recommend affected users notify our support team via email.

We will provide another update once we have implemented a fix for the issue.
Jan 11, 18:13 UTC
Jan 13, 2021
Jan 12, 2021

No incidents reported.

Jan 11, 2021
Jan 10, 2021

No incidents reported.

Jan 9, 2021

No incidents reported.

Jan 8, 2021

No incidents reported.

Jan 7, 2021

No incidents reported.

Jan 6, 2021

No incidents reported.

Jan 5, 2021

No incidents reported.

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