Validis UK: vClient Application Error

Incident Report for Validis

Resolved

This incident has been resolved.

Posted Jun 01, 2026 - 08:16 UTC

Update

We would like to inform you that our technical team is currently working to develop a permanent fix for the recently identified vClient application error.

In the meantime, customers who encounter this issue can be unblocked by following the guidance outlined in the article below: https://support.validis.com/hc/en-gb/articles/27103414032404-Uninstall-Pre-Existing-vClient

This workaround has proven effective in resolving the issue for affected customers and should allow them to continue working without further disruption.

We will continue to provide updates as progress is made towards a full resolution. Thank you for your patience and understanding.

Posted May 08, 2026 - 08:53 UTC

Identified

The issue has been identified and the technical team are working on implementing a fix.

We will continue to provide you updates via this status page.

Posted May 07, 2026 - 14:36 UTC

Investigating

We are currently aware of an issue where some customers are affected by an error message whilst attempting to launch vClient during the uploading process.

Our technical team are investigating as a matter of urgency. We will continue to provide you updates via this status page.

We apologise for any inconvenience caused.

Posted May 06, 2026 - 13:02 UTC

This incident affected: Validis Platform (Validis UK).