Users unable to add multiple Contra entries

Incident Report for Validis

Resolved

Our technical team have resolved the issue related to adding multiple Contra entries

Please let us know if you still have any issues using the Contra functionality, and we’ll investigate further.

Posted Apr 14, 2021 - 13:59 UTC

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Apr 14, 2021 - 09:52 UTC

Update

We are continuing to work on a fix for this issue.

Posted Apr 13, 2021 - 13:09 UTC

Update

We are continuing to work on a fix for this issue.

Posted Apr 12, 2021 - 11:17 UTC

Identified

Our technical team have identified an issue related to Contra entries in the Month End Reconciliation product

Customers experiencing this issue receive an error when attempting to add multiple Contra entries to their reconciliation.

We are currently working on resolving the issue as a high priority.

Apologies for any inconvenience or delays caused

Posted Apr 09, 2021 - 15:18 UTC

This incident affected: Validis Platform (Validis UK).