Submitting Reconciliation

Incident Report for Validis

Resolved

This incident has been resolved.

Posted Jan 18, 2021 - 13:14 UTC

Identified

The issue affects a subset of users that have contras.

The team is still investigating with a high priority.

Please raise a ticket with the help desk if you are unable to submit your reconciliation.

Posted Jan 15, 2021 - 10:29 UTC

Update

We are continuing to investigate this issue.

Posted Jan 14, 2021 - 11:45 UTC

Investigating

We are seeing that some users are currently unable to submit their reconciliations.

The technical team are actively working to resolve this issue as a high priority.

Apologies for any inconvenience caused.

Posted Jan 13, 2021 - 14:51 UTC

This incident affected: Validis Platform (Validis UK).