We are performing a scheduled maintenance on 29/04/2025 from 18:00 to 22:00 AEST to improve the performance and security of our service. During this maintenance, you may encounter some service interruptions, such as 404 errors or timeouts.
We kindly request you to avoid using our service in this period, as your data and uploads may not be saved or processed successfully.
We apologise for any inconvenience and we thank you for your patience and cooperation.
If you have any questions or concerns, please contact our customer support team at support@validis.com Posted on
Apr 03, 2025 - 16:23 UTC
Resolved -
This incident has been resolved.
Apr 16, 08:53 UTC
Update -
We are continuing to monitor for any further issues.
Apr 15, 13:12 UTC
Monitoring -
A fix has been implemented and we are monitoring the results.
Apr 15, 13:12 UTC
Investigating -
Our technical team are currently investigating an issue related to data processing which is affecting a subset of customer uploads.
Affected uploads are being safely received and stored but will not show in your account until the problem is resolved. We recommend not trying repeat uploads and waiting until you receive an email notification letting you know that the upload has been successful.
We will provide another update once we have identified the cause and are working on a fix.
Apr 15, 10:12 UTC